Return And Refund Policy

Product Return & Refund Policy

Effective Date: [15/09/2026]

We want our customers to have a smooth and satisfactory shopping experience. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the policy below.

1. Return Eligibility

Customers may request a return within 30 days of receiving the product.

To be eligible for a return:

  • The product must be unused and in its original condition.
  • The product should be returned with its original packaging, accessories, manuals, and other included items, where applicable.
  • Proof of purchase or the original order details may be required.
  • The product must not be damaged due to misuse, negligence, or improper handling by the customer.

Certain products may not be eligible for return due to their nature, including personalized, customized, perishable, hygiene-sensitive, or otherwise non-returnable products. Any such exclusions will be clearly stated on the relevant product page.

2. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, incomplete, or different from the product you ordered, please contact us within 48 hours of delivery.

Please provide your order number and, where applicable, photographs or other information showing the issue. We will review the request and, where appropriate, arrange a replacement, return, or refund.

3. How to Request a Return

To request a return, contact us at:

Email: [[email protected]]
Phone: [+918827132379]

Please include:

  • Order number
  • Customer name
  • Product name
  • Reason for the return
  • Relevant photographs or supporting information, if required

Our customer support team will provide instructions for completing the return.

4. Return Shipping

For eligible returns due to a defective, damaged, incorrect, or incomplete product, we may cover the applicable return shipping cost.

For returns due to a change of mind or other customer preference, [the customer is responsible for return shipping / we provide prepaid return shipping], subject to the applicable product and order conditions.

Any applicable shipping or restocking fees will be communicated to the customer before the return is processed.

5. Refunds

Once the returned product is received and inspected, we will notify the customer whether the refund has been approved.

Approved refunds will generally be processed within 5–7 business days after approval.

The refund will normally be issued to the original payment method used for the purchase. The time required for the refunded amount to appear in the customer’s account may vary depending on the customer’s bank, card issuer, payment provider, or other financial institution.

6. Partial or Rejected Refunds

A return may be rejected or a refund may be reduced if the returned product is found to be damaged, used improperly, missing original components, or otherwise does not meet the return conditions described in this policy.

We will inform the customer if a return or refund request cannot be approved.

7. Exchanges

[We offer exchanges for eligible products / We do not offer direct product exchanges.]

Where an exchange is not available, customers may return an eligible product and place a new order.

8. Order Cancellation

Customers may request cancellation before an order has been shipped. Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

9. Contact Us

For questions about returns or refunds, please contact our customer support team:

Business Name: [MANOJ ELECTROICS]
Email: [[email protected]]
Phone: [+918827132379]
Business Address: [1199 NEW GOURI NAGAR INDORE (M.P) PIN 452010]

We aim to respond to customer return and refund requests as quickly as possible.

Note: This policy applies to purchases made through our website and is subject to applicable laws and regulations.